Shipping & Returns

How do I update my address on my Function of Beauty order?

You can update your account information, including your shipping address, at any time by logging in to the account section of our website, selecting the subscription order, and clicking edit subscription. Click the pencil next to your address. Addres

When can I expect my Function of Beauty order?

If you need help tracking your order, please click 'TRACK ORDER' on our Contact Us page.

Will I have to pay taxes and duties?

Will I have to pay duties or taxes on my international order?. Charges depend on your country’s customs laws, which Function of Beauty cannot control. Contact your local customs office for details.

I’m having problems tracking my Function of Beauty order?

After your order ships, tracking information may take 2 to 3 business days to update in the carrier’s system. During this time, the tracking link may show limited details or appear inactive while the package is scanned and processed by the shipping c

What if I’m not happy with my customized set? What is your return policy?

It’s rare, but if your haircare, or body care doesn’t meet your expectations, Function With Benefits members can request a one-time reformulation. Contact us here within 60 days of delivery—we’ll make it right!

How long do refunds take to process?

Refunds are issued to the original form of payment used at checkout. Once a refund has been processed by our team, it typically takes 7 to 10 business days for the funds to appear on your statement. The exact timing can vary depending on your bank or

What should I do if I receive the wrong order?

We’re sorry! If your order isn’t the product you selected, contact us here, and we’ll make sure you get the correct order.

Do you offer free shipping?

Free shipping is available in the US and Canada for subscription orders. Shipping rates for non-subscription and international orders vary by country. See details here.

Do you ship to my country?

We currently ship to the US (including Puerto Rico, Guam, and the Virgin Islands), Canada, Australia, Brazil, Mexico, New Zealand, Great Britain, the EU, Hong Kong, Iceland, Israel, Japan, Korea, Norway, Singapore, Switzerland, Taiwan, and the UAE.

What steps should I take if my order is marked as delivered but I have not received it?

If your package is marked as delivered but not found, try the following steps: 1) Wait up to a few hours as packages can sometimes be delivered later than marked, 2) Check areas around your home or mailbox, 3) Verify the delivery address through the