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Most Frequently Asked Questions
What is the You x Function Contract?
If, as an Function With Benefits member, your custom haircare, or body care falls short of your expectations, we want to hear about it. Reach out to us HERE within 60 days of receiving your order. We'll gladly offer a free one-time reformulation.The
How do I update my address?
You can make changes to your account, including address updates any time before your order is placed in the account section of our website. If you need to update your address on an existing order, please contact customer service here.
I’m having problems tracking my order.
Tracking can take up to 1–2 business days to update after it ships. If it’s still not working, reach out to us here and we’ll help sort it out.
How can I cancel my order?
Please note that due to the customized nature of our formulas, we cannot accept cancellations or apply refunds once your order has been processed. Your card will be charged on your subscription refill date at 12:00 AM Eastern Time. Any adjustments or
Where can I find a full list of ingredients?
You can see the full ingredient list for your custom products in several ways:
What if I’m not happy with my customized set? What is your return policy?
It’s rare, but if your haircare, or body care doesn’t meet your expectations, Function With Benefits members can request a one-time reformulation. Contact us here within 60 days of delivery—we’ll make it right!
How do I contact Function of Beauty's PR Department?
Thanks for your interest in working with us. We are currently sourcing our UGC and building our PR list directly from our TYB community. If you'd like to join (earn rewards, enroll in our affiliate program called Obsessions and opt-in to PR gifts), h
How can I update my payment method on my account?
If you are facing issues updating your payment method on your account, please be aware that due to a recent system migration, some accounts may not transfer over correctly, causing disruptions. We recommend using the Shop App to update your payment.
What should I do if I forgot my account password and can't update my email address?
If you have forgotten your password and are unable to receive the password reset email, please check your spam or promotions folder. If you're still having trouble, contact us, and we can send you an account reactivation email to help you log in.